FREQUENTLY ASKED QUESTION

If you see the general description button turn red – it simply means that you are using the free trial version and it’s about to expire.
You can easily purchase a new license by clicking the ‘general description’ button and selecting either the ‘Extend License’ or ‘Buy Now’ option.
If you have already purchased a license and the button is still red, try rebooting Revit and the button should update to reflect your valid license. And if you still have any issues, our dedicated support team is always here to assist you with any questions you may have.

When a new version of Revit is available, Environment will automatically notify you and offer to download and install the update. However, if you missed the notification, you could still download the new version from the Environment ribbon. Just remember to save your current project and click on the button.
Once the update is installed, you’ll need to reboot Revit to start working with the version.

If you encounter an error while installing the plugin, there are several things you can try to resolve the issue.
First, check that your system meets the Environment’s system requirements.
You can also try reinstalling Environment. If the issue persists, please check if Revit is installed correctly.
If none of these steps resolve the issue, please contact our support team.

There might be a few reasons:

1. Your license is expired, and you will only see the ‘general description’ button or a red button next to it that says, ‘Buy Now.’
2. Your license is being used on another computer, and you will see the ‘access control’ button next to the ‘general description.’
3. Some features work only on specific views (plan / 3D), try to switch between views to see if the tool is available.

To fix this issue, follow these steps:

• If you have a multi-user license, click on the ‘access control’ button. A list of all computers actively using Environment will appear, and you can select one of them and close its license. If this does not work, reboot Revit.
• If you have a (floating) single-user license, a message will appear; click on OK. If this does not work, reboot Revit.

Jump to > Contacts Page
Or email us to info@arch-intelligence.com

If you encounter a bug or technical issue while using Environment for Revit, please reach out to our support team via email or our website. Be sure to provide as much information as possible about the issue, including any error messages you may have received while using the software. Our team will work to address the issue as quickly as possible and provide a resolution to the problem.

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Consider trying the command on a different project to check if the issue persists. If the problem persists, try restarting your computer as it may help resolve the issue. If the command is still not working, don’t hesitate to contact your local reseller or reach out to us via our website or social media pages and we’ll be glad to assist you.

After your purchase, you will receive an email with a link to download the latest version of Environment. If you have an older version, an automatic message may appear upon opening Revit to download and install the update. You can also download a new version in the Environment ribbon if you ignore the message. To update, save your project, click on the update button, and reboot Revit.

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It is important to have the latest version of Environment because it contains the latest features and bug fixes that help the plugin work smoothly in Revit. To check your current version, simply click on “General Descriptions” in the Environment ribbon in Revit, and your version number will appear under the “Version” line. You can also click on “Check for Updates” on the same window, which will redirect you to the download page if a newer version is available. To ensure that your plugin stays up to date, make sure to keep the “Auto Update” box checked.

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Sure! you can install, uninstall, upgrade, and even activate licenses in silent mode.
follow the instructions below:

• Download the installation file or the patch file (in case you want to change versions) to every machine you want to install the plugin on
• For activating the licenses you would need to download this file to the machine you want to install the plugin on
• Open the Command Prompt on your Windows PC.
• Type the command to run the installation file with silent installation parameters.
• <Path>- path to install file EnvironmentSetup.msi
• <PatchPath> – path to patch file.
• <Envreg pat> – path to license activation file envreg 2
• Silent installation: start /wait msiexec /i <Path>/quiet
• Silent uninstallation: start /wait msiexec /x <Path>/quiet
• Silent patch installation: start /wait msiexec /p <PatchPath>/qb

To turn off Environment in a specific Revit version you can search for the ‘Environment version switcher‘ on the Windows start menu, open it, and on the main window, you can choose which Revit version will show the Environment toolset.

To set the “Managed by Organization parameter“:

• Download this file to the relevant machine.
• Open the Command Prompt on your Windows PC.
• Type the command to run the file: <Envreg path>/ envreg 4

The <Envreg path> should be the relevant path to the file that you downloaded (envreg.exe)

* You will have to repeat this action for every machine separately.

Experiencing download issues, especially connection errors, can be frustrating, and we’re here to help. There are a couple of steps you can take to resolve this problem:

• If you’re using Google Chrome, upon encountering the error message, check for a small arrow next to the downloaded file. Click on it to see more options and select “Resume.” This action often helps in continuing the download from where it stopped.
• In case the first step doesn’t work, we recommend attempting the download via a different web browser. Mozilla Firefox or Safari are good alternatives. Occasionally, certain browsers may have compatibility issues that hinder downloads.

Should these methods not resolve the connection error during download, we encourage you to reach out with additional details. Please include the specific error message and the operating systems of the computers used.